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FAQQ: Where is Ellie’s HavenQ: Where can I park?A: Please pass through the gateway into the grounds and park on the paved area. There’s room for several cars here. Q: Where do I go once I’ve arrived?A: Please see the Ellie’s Haven floor-plan. Go to the entrance area and an Ellie’s Haven staffer will welcome you. Q: Will I have exclusive use of the sensory studio?A: Yes, but if we have a family on holiday at Ellie’s Haven please respect their privacy; they will have exclusive use of the garden. Q: Is the sensory studio wheel-chair accessible?A: Yes, and there’s a hoist over the audio-vibration water-bed. If you intend to use it please bring your own slings. Q: What washroom facilities are there?A: Please see the Ellie’s Haven floor-plan. There’s a wet-room with a roll-in shower and WC adjoining the entrance area outside the sensory studio. Q: What medical facilities are on-site?A: Ellie’s Haven does not provide medical support, apart from having a first aid box available. The site is tagged by the ambulance service, which should mean fast response times in emergencies. Q: What sensory equipment is available and how do we use it?A: Please see our Facilities page. You will be shown how to use equipment in your first session. Q: How much does it cost?A: It’s free of charge for eligible children. Please see our Costs and Eligibility page. Q: How much time do we have in the sensory studio?A: We provide three 90 minute sessions every weekday starting at 10am, 12noon and 2pm. Q: Will Ellie’s Haven staff be present in the sensory studio?A: Not as a rule. We will show you how to operate equipment and but you must stay with your child at all times; their care is your responsibility. Q: How do I book a session?A: You need to register using the form on this website. Once we’ve approved your registration you can book sessions by phone or email. Q: Who will I be dealing with at Ellie’s Haven?A: It’s likely to be Nigel Libby, our co-founder and general manager, or one of our volunteers. Everybody that is likely to come in contact with you child will have been DBS certified. |
| Last updated 5th December 2019 | Website developed by WesternWeb | |
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